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Services 211 Operations |
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The 2-1-1 department answers calls coming from throughout Los Angeles County. Community Resource Advisors answer calls 24 hours a day, 7 days a week including holidays. Callers to 2-1-1 begin by speaking with a live Community Resource Advisor who helps them identify both their, immediate, and long-term need(s). Once the caller's need(s) are determined, the Community Resource Advisor searches in a comprehensive database to locate agencies, programs, and services that can assist the caller to meet his/her needs. The Community Resource Advisor attempts to locate resources for the caller that are in the caller's community and are free, or low cost. After explaining to the caller what each organization can assist with, the Community Resource Advisor then provides the caller with a variety of possible solutions (referrals) along with the addresses and phone numbers. In situations where callers are in a crisis situation or find they are unable to resolve their problems without assistance, the Community Resource Advisor will provide additional service for the caller to ensure their success. This may include calling organizations and advocating on the caller's behalf. It may include providing direct phone connection with the organization that can assist the caller, or it may include contacting emergency or law enforcement agencies, if needed, to ensure the caller's safety. |
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© Copyright 2009 211 LA County |
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